Terms and Conditions
When using TA-Q-BIN services, I, as sender, agree as follows
1. General Agreements
1.1 agree for SCG EXPRESS to transport my parcel and agree to comply with this Agreement as detailed below, as well as the transportation requirements and terms for TA-Q-BIN services in Thailand and relevant manuals, which can be viewed at www.scgexpress.co.th or from service providers of SCG EXPRESS. I agree that SCG EXPRESS may make amendments or changes to this Agreement or any related information without advance notice.
1.2 agree that I will be responsible for packing my parcel in sturdy and suitable packaging without any protruding parts and with cushioning material or material necessary for protecting the parcel. I understand that SCG EXPRESS may consider the suitability of packaging when accepting parcel for transportation and has the right to make necessary changes.
1.3 agree to fill out the information required by SCG EXPRESS correctly and legibly, including item description, declared value, addresses of sender and receiver. If I leave out any information, resulting in impact on transportation or SCG EXPRESS’s liability, I agree for SCG EXPRESS to make consideration as it deems fit.
1.4 shall notify SCG EXPRESS if the goods require careful handling for transportation.
1.5 If the goods being transported require temperature control, I understand that SCG EXPRESS offers two types of temperature control services, including “chilled” at a temperature of 0 to 8 °C and “frozen” at a temperature of -15 °C, and I will notify SCG EXPRESS of my choice.
1.6 agree for SCG EXPRESS to collect and use information related to the use of TA-Q-BIN services for its operations as it deems appropriate.
2. Goods and Transportation
2.1 agree and understand that, unless agreed upon otherwise, SCG EXPRESS shall not provide a service for the transportation of dangerous goods (chemicals, flammable substances, hazardous substances, weapons, garbage, human waste, infectious substances, blood, etc.), illegal goods, living beings or body parts, animal flesh (except seafood and cooked meat), pornography, narcotics, articles of value (gold, jewelry, cash, bonds, sacred objects, cash cards, credit cards, etc.), letters, personal documents, and legal documents, as well as other articles that may be prescribed by SCG EXPRESS in the future.
2.2 If necessary, I permit SCG EXPRESS to open a package and inspect the goods without notice.
2.3 understand that SCG EXPRESS may refuse to deliver the goods even if the parcel has been accepted for transportation and return the parcel to me. If it is necessary or if I breach this Agreement, I understand that in addition to refusal to deliver the goods SCG EXPRESS may destroy the goods and promptly notify me of such action.
3. Shipment Charges and Expenses
3.1 Shipment rate is based on the size and weight a parcel and the transportation service selected in a quotation.
3.2 agree to pay shipment charge and related expenses, including a charge increase if there are any changes to the shipment rate under Article 3.1.
3.3 In case of cash-on-delivery, if a receiver refuses to accept delivery or cannot be identified or located, I agree for SCG EXPRESS to return the parcel to my address on the parcel and pay shipment charge, maintenance fee, and other related expenses.
3.4 agree to be fully responsible for all fines or liabilities incurred to SCG EXPRESS due to my mistake.
4.1 understand that SCG EXPRESS will make every reasonable effort to deliver shipment to a receiver within the agreed time. However, a shipment may be delayed because of force majeure or circumstances that cause a delivery to be late. I agree to extend the delivery time and shall not claim any damages from such delay.
4.2 If a shipment charge has been paid and a delivery cannot be completed, SCG EXPRESS will make not more than three reattempts to deliver the package within five days. After the reattempt period, I agree to pay additional shipment charge, maintenance fee, and other related expenses and extend the agreed delivery time.
4.3 Regardless of reasons that cause SCG EXPRESS to return the goods to me, I agree to pass the title to the goods to SCG EXPRESS after 90 days of return notice, but not more than 180 days after the goods is accepted for transportation. If I am not the owner of the goods, I agree to be liable to the owner.
5. SCG EXPRESS’s Liability
5.1 understand that SCG EXPRESS will only indemnify me for the actual loss or damage to the goods arising from its action but not exceeding THB 3,000 per shipment. The value of loss or damage may be proven from the condition of the remaining goods. However, I understand that I can negotiate with a service provider to adjust the liability rate under the terms set of SCG EXPRESS.
5.2 After I have been notified of the damage by SCG EXPRESS, I agree to discuss with SCG EXPRESS about appropriate course of action within seven days of notice. However, I agree not to change the course of action I have informed SCG EXPRESS. If I fail to discuss with SCG EXPRESS within the required period, I agree for SCG EXPRESS to take action as it deems fit.
5.3 Other than the damage under Article 5.1, SCG EXPRESS shall not be liable for any damages arising due to other reasons.
5.4 understand that if I want to hold SCG EXPRESS liable for loss or damage to the goods, I or the receiver must notify SCG EXPRESS by writing a notice of damage on a delivery receipt or receipt system at the time of delivery. If a delivery receipt was signed without written notice of damage, it shall be considered as a proof that the shipment was delivered in good condition without damage. Moreover, such damage may not in any event be deducted from shipment charge and other expenses. SCG EXPRESS reserves the right to take no liability for its non-compliance with this agreement, as well as damages due to events of force majeure or damages not caused by SCG EXPRESS.
Use of Information on Website
SCG EXPRESS is the sole owner and property right holder of all information on this Website, whatever the form in which it is presented. All information is protected by laws. You can access, copy, download, or print information on this Website for personal and non-commercial purposes under the condition that you do not modify or remove logos or marks representing ownership contained in the information accessed, copied, downloaded, or printed. Moreover, you must not use information on this Website in any manner that competes with SCG EXPRESS.
You agree not to use any means to interfere or attempt to interfere with the proper working of the Website. SCG EXPRESS reserves the right to restrict or suspend your use of all or any part of the Website at any time without notice. Nonetheless, this suspension of use shall not be construed as a waiver by SCG EXPRESS of any rights or measures it legally has.
Information on this Website is general information and may include historical information for reference purpose. The information published at this Website may not be accurate, complete, or current and you should not make any decision based solely on information on this Website. Use of the information contained on this Website is at your own risk and SCG EXPRESS reserves the right to, at its sole discretion, revise or change the information on this Website at any time.
Trademarks and Copyright
SCG EXPRESS is the owner of the information and copyrights, trademarks, logos, service marks, and trade names, whether registered or unregistered, contained on this Website and other components on every page of the Website. SCG EXPRESS does not permit or allow the use of such information and copyrights, trademarks, logos, service marks, and trade names without its prior written consent, except as expressly provided in the terms on this Website.
Information You Provided on This Website
You may not unload or distribute information that i) is confidential, owned by others, untrue, misleading, insulting, defamatory, obscene, threatening, infringing privacy or intellectual property rights, or of unlawful nature, ii) may contain viruses or can be characterized as political solicitation, chain letter, or spam mail. Moreover, you may not use fake email or provide fake identity information, use someone else’s identity, or mislead about the sources of information. You may not upload information for commercial purposes on this Website.
Use of Website
Certain features offered on the Website may require you to register or enter a password. SCG EXPRESS has the right to refuse your registration or cancel your membership and account or bar anyone from using this Website.
Links to Other Websites
Links from Other Websites to This Website
If you would like to link your website to this Website, you may make a link to www.scgexpress.co.th with consent from SCG EXPRESS. SCG EXPRESS will not permit links that are (i) from websites with content that is contrary to public order, good morals, or laws, (ii) violating the copyright of SCG EXPRESS by creating a misconception that the content of the linking websites is owned by SCG EXPRESS, (iii) from websites with distorting content or content that negatively affects the credibility of SCG EXPRESS, its products or services, (iv) for commercial purposes (links intended to seek profit).
Variety of Products and Services
Characteristics, forms, and details of services offered by SCG EXPRESS are as described at www.scgexpress.co.th and may vary in different service areas or service agents. If you require SCG EXPRESS’s service information, please contact our service agents in your area or SCG EXPRESS at 02-239-8999.
When you use the Website or download any information and components from the Website, such information and components may not be accurate, complete, sufficient, current, appropriate, reliable, and free of viruses, computer worms, Trojan horses, spyware, or malware or the Website may not be safe, uninterrupted, error-free, fast, accurate, or complete or the system or information on the Website may not be accessed. You agree to assume the risk for the loss, damage, and cost incurred to the computer system or communication device or tool and equipment that you use to access this Website, including the loss of data and indirect damages arising from the use the Website or downloading information and components from the Website.
Limitation of Liability
In case of any damages including losses, damages, or costs incurred directly or indirectly as a result of the information you provide on the Website, your use of the Website and any linked sites, any person’s inability to access the Website, hacking the Website’s system by third parties, failure of performance, error, omission, interruption, defect, imperfection, or computer virus, you agree to assume the risk of your use of this Website even if SCG EXPRESS has been notified of such losses, damages, or costs.
SCG EXPRESS’s omission and/or delay to exercise any right shall not be construed as a waiver by SCG EXPRESS of such right or provision to enforce the terms and conditions. SCG EXPRESS reserves the right to continue to exercise such right.Contact
Tel : 02-239-8999
Address: Gateway at bangsue Room number 0F 6002 ,6th floor.
Information Collected by SCG EXPRESS through This Website
Such information is information you directly provide SCG EXPRESS and information from your use of services, which may include personal information protected by the privacy right.
Collection of Personal Information
You may choose not to provide your personal information, but doing so may cause you to be unable to effectively use Website services. SCG EXPRESS may collect your information using cookies or other similar technologies.
The term “Cookies” mean cookies or other similar technologies under the Regulations on Privacy Protection in Electronic Communications.
What are Cookies?
Cookies are small files that are stored on your computer or device by a browser. Cookies help you browse through the Website but they cannot collect information stored on your computer or files.
When a server requests a browser to read data in cookies, the data from cookies will help the Website to be able to provide you with friendly services or respond more to any queries you may have. To protect your privacy, a browser will only allow the Website to access the cookies that have been sent to you.
Reasons for Using Cookies
Cookies will remember the browser you use and additional browser programs you install. Moreover, cookies will remember the choices you make while browsing such as language and geographic location which will be automatically set as default when you revisit the Website. Cookies will also allow you to rate webpages and fill out a feedback form.
Certain cookies that we use are session cookies, which are erased when you close your browser. Other cookies are persistent cookies, which are stored in your computer for a longer period.
Third Party’s Cookies
How to Reject and Delete Cookies?
However, you should know that even if you reject cookies, you still can visit our Website but certain features may not function properly or efficiently.
Use of Personal Information
SCG EXPRESS may use your personal information for the following purposes.
Purposes of Information Collection
Your personal information may be used for the following purposes:
- create and manage your account, contact you about your account, transactions, and payments,
- confirm your identity for keeping your information safe,
- assess your job interest and contact you to offer job,
- provide information, prepare and contact you about products, services, activities, opinion survey, and promotions of SCG EXPRESS,
- conduct evaluations and tests, provide services, and respond to your inquiries and requests,
- undertake, assess, and improve business, develop new products or services, manage communication system, conduct market survey, evaluate and manage advertising and marketing efficiency, analyze products, services, and Website of SCG EXPRESS, and manage Website of SCG EXPRESS,
- provide services to investors,
- manage risks and improve quality,
- carry out accounting activities and audits, bill and collect debts, settle debts,
- prevent frauds, prohibited transactions, claims, and other liabilities,
- maintain safe services offered through SCG EXPRESS’s network, protect sources of information and employees,
- investigate and comply with laws, regulations, and industrial standards, as well as enforce policies and other regulations of SCG EXPRESS,
or for other purposes notified when collecting information or consented by you after information has been collected by SCG EXPRESS. SCG EXPRESS will keep your personal information as long as necessary to achieve specific purposes.
Disclosure and Sharing of Personal Information
SCG EXPRESS will not sell or disclose your personal information to third parties, except in the following cases:
- When required by law or legal process to disclose information or disclose information to public or governmental authorities to comply with lawful orders or requests.
- When SCG EXPRESS determines that it is necessary to disclose information to prevent dangers or damages or for investigation of illegal acts.
SCG EXPRESS may share your personal information with companies in SCG EXPRESS and service providers of SCG EXPRESS or service providers designated by SCG EXPRESS to provide services to you on its behalf. These service providers will not disclose your information, except in the cases described above or to comply with law.
SCG EXPRESS reserves the right to transfer personal information if business or assets of SCG EXPRESS are disposed of or transferred.
Protection of Personal Information
SCG EXPRESS has set protective measures in place to protect personal information it obtains through the Website to ensure that no personal information will be disclosed, used, modified, or destroyed without approval.
Privacy Policies of Other Websites Linked from SCG EXPRESS’s Website
Websites that are linked from SCG EXPRESS’s Website may have their own privacy policies. You should review their privacy policies when visiting these websites. SCG EXPRESS shall not be responsible for any damages arising from the use of these websites or their content.
If you have any questions or feedback or want to change your information or settings option or delete information or have other issues about your information, please contact us using the feedback and enquiry form. Go to feedback and enquiry form
Information Provided through Mobile Devices
- If you use location-enabled products, you location information may be collected. SCG EXPRESS will store and use such information for the services you require only.
- Mobile applications with website features may use web beacon or other technologies to adjust your browsing settings.
- Certain mobile applications may use Google Analytics or other similar technologies to collect your non-personally identifiable information to help SCG EXPRESS develop products and services and improve application. SCG EXPRESS will only obtain information about which services and features are most used through such applications, as well as the type of device, hardware, country, and language used for downloading.
Sharing of Information Collected by Mobile Devices
- SCG EXPRESS may share personal information with its business partners who are service providers as necessary to enable the use of services through mobile devices.
Procedure for Sending a Takedown Notice
If you want to send a takedown notice to request SCG Yamato Express to stop distributing or remove computer information under Section 14 of the Computer Crimes Act B.E. 2550, which is amended by the Computer Crimes Act (No. 2) B.E. 2560 from the computer system of SCG Yamato Express, you must contact an official and file a complaint form together with supporting documents in person at 41st Floor, Cyber World Tower, 90 Ratchadaphisek Road, Huai Khwang, Bangkok 10310.
SCG Yamato Express will undertake a process to stop distributing or remove such illegal information from the computer system only when the complainant completes the complaint form and attaches supporting documents, signs every document, and submit all documents to the responsible official in person.
Supporting Documents Required to be Submitted with a Complaint Form
- Complaint form provided by SCG Yamato Express.
- A police blotter or complaint report filed with an inquiry or police official (original).
- Identity Card or a card issued by a government agency with Identity Card No. of complainant (copy).
- Proof of name change (if any).
- Documents or evidence submitted to an inquiry or police official.
- Documents or other evidence demonstrating offences under Section 14 and damages incurred to a service user or third party.
If you cannot come in person (additional documents are required)
- Power of attorney
- A copy of Identity Card or card issued by a government agency with Identity Card No. of an authorizer.
and attorney-in-fact. The attorney-in-fact must present his/her Identity Card to the Official.
1. Customer found goods damage
- Report tracking number
- Details of damage
- Photos of package and goods
- On both sides, the outer box is in good shape.
- Opening the box to inspect the packaging condition
- photographs of damaged products
- commodities’ worth
- Receipts, tax invoices, and other documents or evidence proving the price of goods between the consignee and the sender throughout the time
General parcels – report immediately within three business days after a delivery receipt is signed
Temperature-controlled parcels – report within three hours after a delivery receipt is signed
SCG EXPRESS will carry out an investigation, which takes approximately 3 business days, and notify a customer of the results.
The decision of SCG EXPRESS shall be final and SCG EXPRESS reserves the right to make changes without prior notice.
Submit documents within 7 days of receipt of notice from SCG EXPRESS
- First page of bankbook
- Copy of identity card (natural person) or company certificate (juristic person)
- Damage claim document
Please sign every document
Receive a refund within 15 business days after SCG EXPRESS receives all documents
The value of the claim must not exceed THB 3,000
(Pursuant to the terms and conditions set by SCG EXPRESS)